Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in LORI-LORI jewelry?
We use high-quality materials including 14k and 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the LORI-LORI pouch provided with your order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your pieces?
Yes, all LORI-LORI jewelry comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.